SHIPPING & RETURNS
SHIPPING & DELIVERY
- Free Standard Delivery (4-6 working days) for “In Stock” orders shipped from New York City.
- Only our “Pre Orders” are shipped from Italy through DHL to New York City and then to the customer. We will send you the Tracking number once package is ready for shipping from the country of manufacture.
- Pre Orders are basically “In Production” orders which means it will take between 3-4 weeks for production.
- Signature is required at delivery of all orders for security purposes.
- We ship worldwide!
- Make sure to check out “Import Duty & Taxes” below since fees may apply depending on the country your item is being delivered to.
- We charge a flat standard shipping fee of $25.00 on all orders.
- You should be able to find out an approximate figure from your local government's website.
REFUNDS & RETURNS
- You have 7 days upon delivery to return your item.
- When returning an item it must be in the same condition it was received with original packaging.
- You can either exchange your item or return it (In Stock Products).
- Simply email us at firstname.lastname@example.org with a subject “Refund & Returns”, state your concern and will guide you on the next steps.
- You can get a refund on your order if item is in the same condition as described above.
- You can only get a refund on “In Stock” products.
- For “Pre Ordered” items we do not offer any refunds since they are put in production and made specifically for you!
- We only offer exchanges in case if a Pre Ordered item is damaged upon delivery.
- To apply for an exchange, simply email us at email@example.com starting with a brief description of the issue.
- Next, upload 2-3 pictures in detail briefly describing the spot where the item is damaged.
- Simply email us with a subject heading “Refunds & Returns” at firstname.lastname@example.org and will guide you on what to do next.
- Yes, any charges such as shipping fees for returns and re-delivery or border customs fees are covered by the customer!
- heading “VIP Order” and one of our designers will get in touch with you!